Your Website is LiveTeacher: Steve Cartwright
You’ve worked long and hard, but finally your new Web site is finished, it’s sitting there a model of perfection with everything just looking as you always wanted it to. In fact, you may have gone so far as to tell the powers that be that, this time the Web site cannot fail to generate business, so confident are you of it’s success.
The previous Web site you see, didn’t quite look the part or so your marketing colleagues advised you and that must have been the reason that no new business was ever received from the Web site. It had to be the content after all, there could be no other reason could there?
This new Web site has addressed every perceived problem, every department head is happy with it, the marketing guys have been hard at work and everyone is waiting for all those envisaged leads to materialize as if by magic.
I wonder how many people or organizations have been in similar situations and have taken similar steps to try and resolve some perceived problem, many thousands I would estimate… in fact if I was to tell you that the vast majority of Web sites actually fail abysmally in attaining their Internet goals and that some companies are actually turning away from the Internet believing wrongly that the Internet is not right for them. This actually is about the worst action any company can take, not only does it close the door on a valuable resource if managed correctly but it could ultimately lead to a substantial loss of revenue as your customers utilise other Internet based competitors.
Ensuring your business Web site is a success is now critical to many businesses, gone are the days when simply saying you had a Web site was enough, now your business needs one and it needs to actually be a valuable resource and not a drain on resources as many undoubtedly are.
So how do you ensure your company’s Web site is a success? This actually is not as hard as you would imagine, all it takes is ensuring you are working with the correct people and that these people understand the Internet and Business equally.
Now, many of you will undoubtedly have IT departments, you may even have your own Web site administration staff but the truth of the matter is that although these people are generally good at the day to day operational needs of the Web site, they are often not really the best suited to actually develop it.
Why is that you might ask? Well let me give you an answer of sorts:
As I said, that is an answer of sorts, what you actually need is “VISION based on experience” and as the Internet is still a relatively new form of communication for many organizations these skills are none existent to a large extent.
This is where experts like ourselves come in, we specialise in “enabling online business” to help ensure your business maximises its potential.
Now, as much as I would like to make this a sales orientated article the main purpose is to actually provoke a few thoughts and to hopefully give you a few ideas you can implement in your own business.
The best way to do this is to actually walk you through a typical enquiry, not from a “how we price it” point of view but just on some of the thoughts and processes we implement.
When approached by any client requiring our development services, we tend to ask them the following basic questions:
Once we have examined all this information, checked your competitors we then prepare a fully detailed document, normally running at around fifty pages or so.
This document contains our recommendations and suggestions on the type of Web site you should be developing; this generally includes the items you have specifically requested together with other less obvious items based upon our experience.
For example, a US based client of ours (IBC) recently approached us with a view to developing an online store to sell a range of hats over the Internet. We asked the questions above and submitted our documentation accordingly. Just take a few minutes here and think about what you would recommend to someone that wants to set-up a shop online, coming to you for advice as much as anything else.
Well, we actually quoted for developing a full custom built online shop to meet her envisaged requirements, we proposed to utilise an SQL 7 database with a full backend administration area so that the client can maintain selected areas of the site, and of course the product database.
On top of this we added in these specific recommendations of our own, the main purpose of which were to give her business the best chance of online success. These recommendations where:
As you can see we took the basic concept and developed it further so that it exceeded all expectations, I’m also pleased to say that the order was secured on this basis, as what we proposed to develop was within budget and also exceeded expectations.
Further all developments, no matter who is designing them should include some basic online marketing, for example how will visitors find you?
Understanding each search engine’s registration criteria, and their indexing processes is a fundamental requirement of any successful online campaign, this needs to be addressed in the development cycle. Included with every development we undertake is some form of basic marketing to help ensure online success.
We can also work with our clients to design and develop unique online marketing plans and strategies to meet any marketing budget. This ensures that our clients’ goals and objectives are met and further that their Internet Presence is an asset rather than a drain on resources.
Now, I know what you’re thinking, this is all well and good for everybody else’s business but my business is just a little too complex for any outside organization to understand. Wrong, in cases like this we actually suggest that companies purchase a full consultation service from us, this is designed so that we can investigate your business model, its processes and procedures. We then prepare some very detailed documentation based upon our suggestions and findings.
In this documentation we will also include our associated costs for developing and implementing the system as detailed. However as you have purchased our consultation services you can also if required seek other quotations based upon our documentation so confident are we in our services.
We work with all our clients no matter how small or how large they might be, we try to ensure long term working relationships by enabling online busines
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